Answered By: Linda McKee
Last Updated: Aug 11, 2014     Views: 84

A 'blocked' account usually means a password needs changing or synchronising.  We can provide you with a new password which will allow you to log-in to the GO page.  From there you will be able to set yourself a new password.

Please visit a help desk, call our telephone support line (01695 584286) or email

If emailing, please provide your date of birth and postal code. We will test your account for you to ensure the new password is working correctly.

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