Answered By: Linda McKee Last Updated: Jul 07, 2015 Views: 249
The most common reason that you are unable to renew an item is that it is in high demand and therefore reserved by another customer. We will renew items automatically 2 days before the return date.
We will also stop you renewing, if you have items out that have reached the invoice stage.
If you need help please contact us by submitting a question here in Ask Us or by calling on 01695 650800 and we will do all we can to help you.