Answered By: Andy Billington
Last Updated: Apr 19, 2017     Views: 1382

There are four main reasons your SPSS disc will not install successfully.

Firstly, the disc or pen drive may be faulty. If, during the installation process, you see this error code ‘1152: error extracting…‘, this means that the disc or pen drive is faulty. Please return it to the library, inform a member of staff and collect a new disc. Alternatively you could email lsdesk@edgehill.ac.uk and ask us to send it to you via Dropbox.

 

The second reason is that the firewall or anti-virus software on your computer may need to be switched off before you install SPSS and turned back on again afterwards. This is not always necessary as it is dependent on the settings on your computer.

 

Thirdly, if your installation has stopped at the registration page then your connection with the internet may be the problem. Stop the installation, check that your connection is working and begin the installation again.

 

Fourthly, the installation process can take some time and the instruction notes will tell you when you need to be patient and wait for the next stage. If you press the keys too soon in between stages the installation can ‘lock’ and you will need to re-start your computer and begin the installation again.

 

If you need further assistance please contact your nearest helpdesk or call 01695 650800.

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