Answered By: Andy Billington
Last Updated: Apr 13, 2017     Views: 41

Most courses in Blackboard have a Collaborate link in the left menu.  If you want to check your equipment can access Collaborate you can go into that room and check that you microphone is working (note the microphone icon changes colour when it is transmitting sound from your microphone) and that your web camera is working with Collaborate.

Here's Blackboard's excellent support pages for this issue: Audio and Video setup

Note that it's good practice to get to an online session 10 mins or so before the scheduled start to enable you to check your equipment is working and make any necessary adjustments.

If you want further help & support please email us or call on 01695 650800 and we'll look into any issue you're having.

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