Answered By: Mark Wilcock Last Updated: Apr 20, 2017 Views: 525
If you receive a process error from Turnitin when submitting a Microsoft Word file in the .docx format you will need to perform the following to resolve this issue.
- Open the document in MS Word.
- Click Save As.
- In the 'Save as type' dropdown list, select 'Word 97-2003 Document (*.doc)'
- If you wish, specify another location and/or filename.
- Click Save.
- Now resubmit in Turnitin
If you are still having issues please contact us through one of options in the 'more ways to contact us' section.