Answered By: Mark Wilcock
Last Updated: Apr 20, 2017     Views: 525

If you receive a process error from Turnitin when submitting a Microsoft Word file in the .docx format you will need to perform the following to resolve this issue.


  • Open the document in MS Word.
  • Click Save As.
  • In the 'Save as type' dropdown list, select 'Word 97-2003 Document (*.doc)'
  • If you wish, specify another location and/or filename.
  • Click Save.
  • Now resubmit in Turnitin

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