Answered By: Mark Wilcock
Last Updated: Apr 20, 2017     Views: 488

If you receive a process error from Turnitin when submitting a Microsoft Word file in the .docx format you will need to perform the following to resolve this issue.

 

  • Open the document in MS Word.
  • Click Save As.
  • In the 'Save as type' dropdown list, select 'Word 97-2003 Document (*.doc)'
  • If you wish, specify another location and/or filename.
  • Click Save.
  • Now resubmit in Turnitin

If you are still having issues please contact us through one of options in the 'more ways to contact us' section.

Please leave any comments as to how we can improve our answer here (0)