Answered By: Andy Billington
Last Updated: Sep 28, 2016     Views: 63

  • Have you clicked the audio button (at the bottom, looks like a microphone)?
  • You tutor/moderator controls permission settings.  If you can't turn your microphone button on, the permission may not have been set - if so, send a text message via Chat to the tutor to let them know.
  • Have you checked your headset/microphone is connected?
  • Is your microphone set to mute or disabled on you computer? (Check your user guider for advice on this).
  • Check (where appropriate) devices that require batteries are working.  Old batteries may need replacing.

Here's Blackboard's excellent support pages for this issue: Audio and Video setup

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