Answered By: Carol Chatten Last Updated: Aug 16, 2018 Views: 102
To help with this please try the following.
If possible, remove all versions of Java on your machine (control panel – remove programs) and then install the latest from the Java website.
If you are still having issues then follow these clearing Java cache instructions.
If you are still unable to access the chat room please contact us and we will do our best to help you.