Answered By: Christine Anderton Last Updated: Apr 07, 2020 Views: 5
***Issue with the General issue loan camera’s model JVC GZE15***
The media on these cameras can only be read with windows movie maker, which is not supported under windows 10. There is a work around and there are 2 ways you can do this:
- To view the files, put the SD card into the supplied reader and put it in the PC. Open Photos, and choose Import, From a USB device from the top right of the screen. This will let you see the files only
- To upload to Panopto, the tutor needs to go to the Recorded Content section of the BlackBoard module they wish to upload to. Choose Create, Upload Media. Navigate to the following folder on the SD card \PRIVATE\AVCHD\BDMV\STREAM and there is a list of MTS files there. Select the ones needed and they will upload. No conversion is necessary, as Panopto can read this format and will convert to a streamable format on the fly. If they really want a copy to read anywhere, they can download an mp4 version after Panopto has processed it.
If you are still experiencing issues please contact Learning Services at https://askus.edgehill.ac.uk/