Answered By: Andy Billington
Last Updated: Apr 05, 2020     Views: 15

Check Device Sound Levels

If you are sure that your computer or mobile device has it's sound turned up (e.g. by going to a site like YouTube and checking that you can hear a video) there are some other things you can check.

Check Collaborate Sound Levels

1. Open the Collaborate Panel at the bottom right of the screen.


2. Select the My Settings icon.


3. Under ‘Audio and Video Settings’ check that the Speaker Volume is turned up.


Phone into Session

If this does not work, you could phone into the session.

There is also browser specific troubleshooting guidance on the Collaborate Ultra help pages

If you experience any issues please contact the Catalyst Helpdesk on 01695 650800 or email

More Ways To Contact Us

How we will use the information you provide:  more info