Answered By: Mark Wilcock Last Updated: Apr 02, 2020 Views: 1544
If you receive a process error from Turnitin when submitting a Microsoft Word file in the .docx format, you will need to perform the following to resolve this issue.
- Open the document in MS Word.
- Click Save As.
- In the Save as type dropdown list, select Word 97-2003 Document (*.doc)
- If you wish, specify another location and/or filename.
- Click Save.
- Now resubmit in Turnitin
If you are still having issues please contact us the Catalyst Help Desk at CatalystEnquiries@edgehill.ac.uk or call 01695 650800 for assistance.