Answered By: Mark Wilcock
Last Updated: Apr 02, 2020     Views: 1544

If you receive a process error from Turnitin when submitting a Microsoft Word file in the .docx format, you will need to perform the following to resolve this issue.

  • Open the document in MS Word.
  • Click Save As.
  • In the Save as type dropdown list, select Word 97-2003 Document (*.doc)
  • If you wish, specify another location and/or filename.
  • Click Save.
  • Now resubmit in Turnitin

If you are still having issues please contact us the Catalyst Help Desk at or call 01695 650800 for assistance.

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