Answered By: Andy Billington
Last Updated: Mar 06, 2018     Views: 3623

You can adjust the volume in the 'My Settings' page. To access the 'My Settings' page:

  • On a desktop or laptop computer
    • Click the 'Open Collaborate Panel' button on the bottom right of the screen.
    • Select the ''My Settings' option.
    • Under 'Audio and Video Settings' adjust the speaker volume.

If this doesn't work, check that your computer's volume is working, by for example, checking if you can hear the sound on a YouTube video.

If you cannot see any issue with your volume settings, send a 'Chat' message from within Collaborate, saying that you cannot hear, and asking for help.

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