Answered By: Andy Billington
Last Updated: Apr 02, 2020     Views: 99

If you're experiencing issues in Blackboard Collaborate then check the following:

  • Click the audio button (The microphone icon at the bottom of the screen)
  • Your tutor/moderator controls permission settings. If you can't turn your microphone button on, the permission may not have been set - if so, send a text message via Chat to the tutor to let them know.
  • Are your headset and microphone properly connected?
  • Is your microphone set to mute or disabled on you computer?
  • Check (where appropriate) devices that require batteries are working. Old batteries may need replacing.

There is further help on Blackboard Support pages, or you can contact the Catalyst Help Desk at CatalystEnquiries@edgehill.ac.uk or on 01695 650800.



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