Answered By: Karen Bourhil
Last Updated: Jun 10, 2019     Views: 0

We would like to remind all of our valued customers that if a product or service provided by Facilities Management (FM) not meeting your expectations, please follow the established feedback process below.

If you have any compliments, suggestions for improving our services or would like to express any dissatisfaction with our services, please go to MyFM - www.ehu.ac.uk/myfm and select the Feedback option.

The relevant FM Service Supervisors / Managers will be informed, and an FM Supervisor will liaise directly with FM colleagues to investigate all the facts and details. A member of the FM Service Delivery and Insight Team will then contact you directly to provide the necessary response / feedback to resolve your issue.

We welcome all feedback!